I run business operations and analytics across a portfolio of 20+ businesses: CRM systems, payroll, vendors, insurance operations, and marketing. I standardize workflows so there's less manual rework, and I turn operational data into reporting people can act on.
I bring hands-on Salesforce, POS, and inventory experience, a Master's in Business Analytics (4.0 GPA), and dashboarding in Tableau and Power BI. I work best alongside accounting, bookkeeping, and marketing teams to keep fast-moving operations on track.
Experience
Operations Analyst Current
KRS Business Group Inc · Bedford, TX
Aug 2026 – Present
Direct operations and analytics across 20+ LLCs, covering accounting, payroll, marketing, and insurance, and standardize workflows to cut manual rework.
Led a 5-vendor evaluation of payroll and bookkeeping platforms (Gusto, ADP, QuickBooks, Patriot, Tabby), then implemented Patriot and Tabby to run payroll for 30+ employees and launch a new client service.
Built insurance operations in Salesforce and EZLynx, setting up the customer data pipeline behind a newly launched service line.
Drive social media strategy in Meta Business Suite, including growing one account by about 200 organic followers in a single month.
POS System Analyst
Kebabs To Go · Irving, TX
Nov 2025 – Jul 2026
Ran the POS system end to end, keeping inventory, availability, and pricing accurate in real time.
Compiled and analyzed daily sales reports to track trends and inform business decisions.
Reconciled credit and payment reports against POS records to keep the financials accurate.
Completed intensive Agile/Scrum training: epics, user stories, sprint planning, backlog management, and Jira.
Applied the software delivery lifecycle in simulated projects and sprint ceremonies with cross-functional cohorts.
Web Development Intern
Swift Wireless Inc · Dallas, TX
May 2021 – Aug 2021
Led a responsive WordPress site to strengthen the company's online presence and support sales.
Added basic SEO and lead-capture forms, and trained staff to maintain the site.
Social media management
I handle social media for four local businesses and a podcast across Facebook, Instagram, TikTok, and YouTube, using Meta Business Suite to plan content, schedule posts weeks ahead, and read Insights to see what's working.
Roma Pizza: 53,028 views in 90 days, with 83% reaching non-followers and 20+ hours of watch time.
Sankalpa podcast: a new Nepali-English podcast hosted by business owner Prem Thapa, telling stories of purpose and progress. I also run its YouTube channel. Its Facebook Page reached 3,049 views in two weeks, 84% of them from Reels, and the top post reached 1,906 views.
Tools I've planned and delivered to solve real business problems. I define the requirements and workflows, then build them with Claude, an AI assistant that writes and runs most of the code. Coding isn't my specialty. My focus is operations and analytics.
Sep 2026 – Present · built with Claude (AI-assisted)
An internal web app for tracking EIN records, licenses, and insurance policies (with the documents behind them) across 20 business entities, with per-entity access control enforced in the database.
Admin, editor, and viewer roles enforced by Postgres Row Level Security, not just hidden in the UI.
Expiration alerts for licenses and insurance, plus monthly cash-sheet tracking with automatic email reminders.
Phone-camera document upload, and an audit log of every change, written by database triggers.
A go / no-go study for a new venture, run the way a research analyst would. The venture is kept under a codename, and every figure shown is an illustrative placeholder.
Market sizing from the top down and bottom up, competitor types, and a Five Forces review.
A tested Python financial model: per-order profit, a 5-year projection, NPV, IRR, payback and sensitivity across three scenarios.
A scored risk register and a weighted scorecard that leads to a recommendation with conditions.
A private habit tracker that installs on a phone like an app and works offline, with streaks, a 16-week history, notes, and calendar reminders. All data stays on the device.
Intro to Software Engineering, Mississippi State University
A simple, ad-free web email client, planned and delivered by a team of three over several sprints. The course that prepared me for my Associate Analyst role at Infosys.
Co-wrote the Software Requirements Specification: product scope, user classes, functional requirements, constraints, and a data-flow diagram.
Worked in sprints with a written test plan and acceptance tests for each feature.
Capstone: interactive Tableau and Power BI dashboards with recommendations for stakeholders. Coursework in statistical analysis, data visualization, database management, business intelligence, and optimization.
